M18A1 Claymore Gen 3 (Classic) Tough Magnetic iPhone Case

Store owner replied: Hi Eric, thanks for taking the time to share your feedback. We’re sorry to hear the case wasn’t what you expected. We do try to clarify on the product page that the Claymore design is 2D printed with a 3D visual effect, so the lettering and edges are not actually raised or textured. We completely understand your disappointment and apologize if the product photos gave you a different impression. We stand behind our products and always strive to provide a great experience for our customers. We’re sorry we fell short this time — this isn’t the experience we want you to have. Please reply with your order details. Your order is covered by our 30-day money-back guarantee, and we’d be happy to help make things right.

Store owner replied: Hi Justin, Thanks so much for the detailed feedback—we’re really glad to hear you love the look of the case. That’s something we put a lot of care into, so it means a lot. We understand what you mean about the slick feel. The current finish is designed to keep things clean and durable, but we agree that adding a bit more texture or raised detail could really take it to the next level in terms of grip. That’s something we’re actively looking into for future versions, and feedback like yours plays a big part in shaping those improvements. We truly appreciate you sharing your experience—and your support means a lot to us.

Store owner replied: Hi Roland, Thank you for sharing your thoughts. I’m truly sorry to hear that the case didn’t meet your expectations. That’s not the experience we want you to have. We always aim to clearly state that our cases feature 2D printed designs in the product descriptions and on the product pages. That said, we understand that seeing and holding the case in person can sometimes feel different from how it appears online. Please know you’re fully covered by our 30-day money-back guarantee. Just reach out to our customer support team and we’ll gladly make this right. Your satisfaction truly matters to us.

Store owner replied: Hi Roland, We’re truly sorry to hear that you’re disappointed with your purchase. That’s absolutely not the experience we want you to have, especially with something you use every day. We understand how frustrating it can be when a product doesn’t meet expectations, and we sincerely apologize for that. Please know that you’re fully covered by our 30-day money-back guarantee. Simply send an email to our customer service team, and they’ll assist you right away. We genuinely want you to feel confident shopping with us, and if the case wasn’t what you expected, we will absolutely work to make it right. We always do our best to clearly mention that our cases feature 2D printed designs in the product description and on the product pages. That said, we understand that photos and descriptions can sometimes appear different compared to seeing and holding the item in person. We truly appreciate you taking the time to share your feedback. Comments like yours help us continue improving both our products and how we present them. If you’re open to it, please reach out to our support team, and they’ll be more than happy to help you promptly. We would sincerely value the opportunity to make this right for you.

Store owner replied: Hi Jesse, Thank you so much for the positive feedback...we’re really happy to hear you love how it looks! that truly means a lot to us. We also appreciate you pointing out the grip concern. You’re absolutely right...when the case is brand new, the smooth finish can feel a bit slick at first. In many cases, the surface naturally develops a bit more grip as it’s used and the initial sheen softens over time.That said, we completely understand how important it is to feel secure holding your phone. Your feedback is genuinely helpful, and we’ll definitely keep it in mind as we continue improving our designs and materials. If you notice anything else or have any concerns down the road, please don’t hesitate to reach out. We’re always here to help and truly appreciate you taking the time to share your experience.

Store owner replied: Hi James,thank you for the thoughtful review. We’re really glad to hear that you like the case overall that means a lot to us. We completely understand that you were expecting a more contoured or textured design.We genuinely appreciate you pointing that out. Feedback like yours is exactly what helps us improve. We’ve been exploring ways to introduce more textured or layered versions in the future, but we’re still working through the production side to make sure we can do it right without compromising durability or magnetic performance.In the meantime, we’ve updated our product page and order confirmations to make the design details clearer so expectations are aligned.We always want our customers to feel confident about their purchase.We genuinely appreciate you sharing your honest feedback, James. It helps us grow, refine our products, and build better versions moving forward.