M18A1 Claymore Gen 3 (Classic) Tough Android Case

Store owner replied: Hi David, We're sorry to hear that the colors of the case did not meet your expectations. While slight variations in color can occur due to differences in screen settings and the printing process, we always aim to accurately represent our products and clearly highlight that all of our cases feature 2D printed artwork only. Your satisfaction is important to us, and you're covered by our 30-month guarantee. Please reach out to us at customerservice@kfactorsupply.co, and we'll be happy to make this right.

Store owner replied: Hi Jose, We’re truly sorry to hear how disappointed you were with the case. We completely understand how frustrating it must feel to receive something that doesn’t match your expectations—especially when you were expecting a certain level of quality. Please know this is never the experience we want for our customers. We put a lot of care into creating our designs, and we always aim for our products to reflect what you see on our website, so it’s genuinely disheartening to hear that we fell short this time. To share a bit more transparency, while we design all of our products in-house, we do work with trusted production partners to manufacture and ship certain items. For example, our phone cases are currently produced and fulfilled by a specialized manufacturer. Even so, we hold our partners to strict quality standards, which is why your feedback is especially important to us. That said, we’ve already issued you a full refund. We also stand behind our products with a 30-day money-back guarantee, so you can always feel confident when shopping with us. Thank you again for bringing this to our attention. We truly hope you might give us another chance in the future—we’d really appreciate the opportunity to provide you with a much better experience.

Store owner replied: Hi Courtney, I’m really sorry to hear this especially since the case was meant to be a gift. I can imagine how disappointing that must have felt, and we hate that it left you feeling embarrassed. If you can, please shoot us a picture of the case so we can take a look. The print quality definitely shouldn’t look that bad, so it sounds like there might have been a print issue, and we’d like to check it out. We always do our best to mention in the product description that our cases feature 2D printed designs, and we aim to show the product as clearly as possible in the photos. But we understand that sometimes expectations and how the item looks in person can feel different, and we’re really sorry if it came across as misleading. Either way, you’re fully covered by our 30-day Quality Guarantee. Just send our customer service team an email and they’ll take care of you right away. We always want our customers to feel happy with what they receive, and we’d truly appreciate the chance to make this right.

Store owner replied: Hi Matt, We’re sorry to hear that you’re disappointed and not happy with the Claymore case. That’s definitely not the experience we want for our customers. Please send us an email at our support address so we can take a closer look and help make things right. You’re fully covered under our 30-day Quality Guarantee, and our team will gladly assist you with a solution. We appreciate your feedback and the opportunity to help.